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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ayoub Loudahi

September 8, 2025

1  out of  5
rating by Ayoub Loudahi
"Horrible service. I am very disappointed with State Farm’s handling of my refund. I paid for two policies in March, and after six months I still haven’t received the refund they promised. They kept giving excuses, mailing the check to the wrong address while sending other items correctly. Instead of solving the issue, they shamelessly sent me a bill for another 6 months with a $50 increase. It feels like they are trying to keep my money and force me to stay, which I will never accept. I will be looking for another insurance provider and will pursue legal action to claim my rights. The manager BT when I sent him email he responded with auto msg Everytime that he is in vacation!!!!"
We responded:
"Ayoub, First and foremost thank you for your feedback. The issued started when you went online to buy your own policy without speaking to us and had the wrong effective date. We corrected it for you and canceled the incorrect policy. From there we’ve sent out 5 refund checks for you and you seem to never received it. 04/15/2025 05/29/2025 06/03/2025 08/25/2025 09/03/2025 We even offered to credit your renewal since you cannot seem to get your mail. In which you declined and I understand your frustration and reasoning. As for your renewal, we as Agents have no control over the pricing. I wished things would’ve been different, but our office tried our best to do what we can. We do not have authority to personally send out refunds as that comes from corporate. Lastly, as for my email I travel back and forth between multiple offices every day and I travel for work as well. If that is considered vacation to you by all means. I apologize that we could not serve you the way you wanted to be served and I hope you find an Agent that could best fit your needs."
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Jason Villeda

August 26, 2025

5  out of  5
rating by Jason Villeda
"Alejandra was a huge help!! She dedicated her undivided attention to my concerns and answered all of my questions in great detail. I’d highly recommend her to everyone whether they’re considering switching providers or getting insurance for the first time she’s the one you wanna speak to! Thanks again!"
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Marc Perez

August 15, 2025

5  out of  5
rating by Marc Perez
"Alejandra made the whole insurance process quick and easy. She’s friendly, knowledgeable, and great to work with"
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Johnny Canizales

August 14, 2025

5  out of  5
rating by Johnny Canizales
"Alejandra is the best! She's super easy to talk to and makes getting insurance simple. She really cares about helping you find what works best. Highly recommend her!"
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Dre Longoria

August 14, 2025

5  out of  5
rating by Dre Longoria
"Alejandra was great and showed us perfect options for home and auto! Ask for Ms.Ruiz if you want 5 star service, great answers to all your wife’s wild questions and timely service to sign up."
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Justine Menjivar

August 14, 2025

5  out of  5
rating by Justine Menjivar
"Alejandra is amazing! She’s super knowledgeable, always patient, and genuinely cares about helping her clients. She made the whole process easy and stress-free. Highly recommend her if you need a reliable State Farm rep!"
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HTX Loza

August 14, 2025

5  out of  5
rating by HTX Loza
"I am highly satisfied with the way Alejandra provided me with all of information I was looking for. She got straight to the point and provided me with every detail, leaving not one detail out. Very friendly and very patient as well. I am extremely happy with the service provided! Big thumbs up to Alejandra!!!"
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Dariel Quintanilla

August 14, 2025

5  out of  5
rating by Dariel Quintanilla
"Alejandra was so amazing with her customer service I felt like I was talking with a family in a way. Her patience and dedication and well her understanding is so outstanding I would definitely recommend to family and friends."
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Ashley Wilcher

August 14, 2025

5  out of  5
rating by Ashley Wilcher
"If you’re looking for someone who truly goes above and beyond in the world of car insurance, Alejandra is your person. From the moment I spoke with her, she made the entire process feel effortless and stress free. She’s incredibly knowledgeable, patient, and genuinely cares about the best coverage for your needs, not just selling you a policy. Alejandra took the time to explain every detail, answered all my questions without hesitation, and made sure I felt confident in my choices, her professionalism is unmatched, and her warm personality makes you feel like you’re talking to a trusted friend rather than just an agent. I can’t recommend her enough. If you want top tier service with a personal touch, Alejandra is the one to call. Thank you for making insurance feel easy and even enjoyable."
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BEAUTY WITH NANA

August 14, 2025

5  out of  5
rating by BEAUTY WITH NANA
"Huge thanks to Alejandra for making car insurance simple and stress-free! She found me a great rate and was so honest and helpful throughout the process. Highly recommend her if you’re looking to switch!"
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Yesenia Olvera

August 14, 2025

5  out of  5
rating by Yesenia Olvera
"Alejandra Ruiz was definitely a breath of fresh air! Exceptional customer service. Communication was great! I wasn’t left on hold for long periods of time and all my questions were answered. Best of all I got a quote on car insurance that I could actually work with! Thank you Alejandra! Recommend 10/10."
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Jay Charg

August 14, 2025

5  out of  5
rating by Jay Charg
"Alejandra was amazing! She was able to provide all the proper information and support I needed to choose the perfect coverage for my vehicle and home. Highly recommend!"
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Zahra Bijani

August 9, 2025

5  out of  5
rating by Zahra Bijani
"I had such a great experience working with Alejandra! She is very patient, and took the time to explain all of my options! She listened to to my needs and helped me find the best coverage at a great price. I highly recommend her!"
We responded:
"We're thrilled to hear that Alejandra provided you with such attentive service and helped you find the best coverage for your needs. Your recommendation means a lot to us, and we're glad you had a great experience. We look forward to assisting you again in the future! Bao Tran State Farm 🙏"
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Blanca Berlanga

August 7, 2025

5  out of  5
rating by Blanca Berlanga
"Alejandra is very professional and has excellent customer service! She’s super hard working and always quickly responded to my questions. I would recommend her to anyone looking for insurance!"
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that Alejandra provided you with professional service and responded promptly to your questions. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to assisting you again in the future! Bao Tran State Farm 🙏"
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Cisco Quintero

August 6, 2025

5  out of  5
rating by Cisco Quintero
"Alejandra Ruiz was a great help getting me a quote for car insurance on my new car. Gave a me a great and affordable price for my monthly and deductible 10/10 would recommend her services!!!!"
We responded:
"We're thrilled to hear that Alejandra was able to assist you effectively and provide you with a great quote for your car insurance. Your recommendation means a lot to us. If you need any further assistance in the future, feel free to reach out. Enjoy your new car! Bao Tran State Farm 🙏"
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Juan Duenas

August 6, 2025

5  out of  5
rating by Juan Duenas
"I’ve had an amazing experience working with Alejandra as my insurance agent. She’s incredibly knowledgeable, professional, and always goes the extra mile to make sure everything is clear and taken care of. Whether it’s answering questions, updating my policy, or helping me find the best coverage, she’s quick, efficient, and genuinely cares. I highly recommend Alejandra to anyone looking for a reliable and trustworthy insurance agent!"
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Kenia Sandoval

August 6, 2025

5  out of  5
rating by Kenia Sandoval
"Highly recommend! Alejandra was able to provide me with a way better car insurance quote than the one I had. She was also very informative on why life insurance was very important especially for my kids future, after running that quote, I decided to move foward with it because I couldn’t pass up on a great deal. Best customer service!"
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Don Tran

August 5, 2025

5  out of  5
rating by Don Tran
"Love the staff always super helpful. They help me get an amazing life insurance policy! Super glad I got one before I had my major health issues. Glad I could sleep at night, knowing my family will be taken care of no matter what. I almost didn’t get it 🙏🏼"
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tre richardson

August 2, 2025

5  out of  5
rating by tre richardson
"Alec Suarez at Bao Tran State Farm is the definition of top-notch service. He’s knowledgeable, professional, and genuinely cares about helping people. Alec made the insurance process simple and stress-free, answering all my questions and making sure I had the right coverage for my needs. You can tell he takes pride in his work and goes the extra mile for his clients. If you’re looking for someone trustworthy and reliable, Alec is your guy. Highly recommend"
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Mae Medina

August 1, 2025

5  out of  5
rating by Mae Medina
"Alejandra , helped me find a better price for my car insurance than, what I was paying with my previous insurance company . She was kind , respectful and understood what I needed and was very honest. She really took care of me and I would HIGHLY recommend her to anyone who needed help ."
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Donique Muhammad

July 31, 2025

5  out of  5
rating by Donique Muhammad
"Working with Alejandra has been an exceptional experience. Her knowledge of policy and its effectiveness has helped me tremendously. I was looking for a solid policy after my ETS, and not only did Alejandra assist me with my car insurance, but she also helped me with family life insurance! Working with her has been very rewarding."
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Virginia Magdaleno

July 31, 2025

5  out of  5
rating by Virginia Magdaleno
"I want to thank Alejandra for providing me with one of the best car insurance quotes I’ve received. She took the time to explain everything clearly and even pointed out that my current insurance company has been increasing my premium without me realizing it. Her honesty and excellent customer service truly stood out. I really appreciate her professionalism and look forward to joining State Farm !"
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Alma PF

July 31, 2025

5  out of  5
rating by Alma PF
"Alejandra was incredibly helpful in getting me an insurance quote and took the time to explain everything I needed to know about life insurance. She was so patient and kind throughout the entire process, making sure I understood all my options without ever making me feel rushed or overwhelmed. Her professionalism and warm personality made the experience easy and stress-free. I truly appreciate the time she took to educate me and guide me through something that can often feel confusing."
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Brandon Pearson

July 31, 2025

5  out of  5
rating by Brandon Pearson
"Working with Alejandra has been lifesaving. Me being military currently and her being a veteran made the experience flawless and easy. Not only did I get the insurance I need, but any and all questions I had especially pertaining to my military service were answered with utmost professionalism and clarity. I couldn’t recommend a better agent than Alejandra. Thank you for your service and thank you for all the help with all my questions."
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Mitzi Salgado

July 31, 2025

5  out of  5
rating by Mitzi Salgado
"I had a fantastic experience working with Alejandra. From the beginning, she was incredibly knowledgeable, patient, and honest. She took the time to explain all my options in a way that was easy to understand and helped me find the perfect coverage that fits both my needs and my budget."